Privacy Policy

Last updated: May 15, 2024

At AIMarkPro, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and store your information when you use our website, products, or services.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, postal address, company name, and job title.
  • Account Information: Username, password, and account preferences.
  • Payment Information: Credit card details, billing address, and other payment details (processed securely through our payment processors).
  • Communication Information: Information you provide when you contact us, including correspondence and call recordings for customer service purposes.
  • Marketing Preferences: Your preferences for receiving marketing communications from us.

Usage Information

We automatically collect certain information when you visit our website or use our products:

  • Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
  • Usage Data: Pages viewed, features used, time spent, referring websites, and navigation patterns.
  • Location Information: General location information based on IP address.
  • Product Usage Data: Information about how you use our AI marketing tools, including features accessed, queries made, and content generated.

2. How We Use Your Information

We use your personal information for the following purposes:

Providing and Improving Our Services

  • To provide, maintain, and improve our website, products, and services
  • To process and fulfill orders, manage subscriptions, and provide customer support
  • To develop new features, products, and services
  • To personalize your experience with our products

Communication and Marketing

  • To communicate with you about your account, orders, or inquiries
  • To send you technical notices, updates, security alerts, and administrative messages
  • To provide you with marketing communications about our products and services (subject to your preferences)
  • To invite you to participate in surveys or provide feedback

Legal and Security Purposes

  • To enforce our terms, conditions, and policies
  • To protect our rights, privacy, safety, or property
  • To detect, prevent, or address fraud, security, or technical issues
  • To comply with applicable laws, regulations, legal processes, or governmental requests

We process your personal data based on the following legal grounds:

  • Performance of the contract we have with you
  • Our legitimate business interests
  • Compliance with our legal obligations
  • Your consent, where applicable

3. Information Sharing and Disclosure

We may share your personal information with the following categories of recipients:

Service Providers

We share information with third-party service providers who help us operate our business and deliver our services, including:

  • Payment processors
  • Cloud storage providers
  • Customer service providers
  • Marketing and analytics providers
  • IT and system administration service providers

These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

Business Transfers

If AIMarkPro is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

We do not sell your personal information to third parties.

4. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to access the personal information we hold about you and to receive a copy of this information in a structured, commonly used, and machine-readable format.

Correction

You have the right to correct inaccurate or incomplete personal information we hold about you.

Deletion

You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

Restriction and Objection

You have the right to restrict or object to our processing of your personal information under certain conditions.

Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within the timeframe required by applicable law.

Please note that we may need to verify your identity before responding to your request.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

  • Encryption of sensitive data
  • Regular security assessments of our systems
  • Access controls and authentication procedures
  • Staff training on data protection and security
  • Secure network architecture and firewalls

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Cookies Policy

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

We use the following types of cookies on our website:

  • Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
  • Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, so we recommend you consult the help documentation for your specific browser.

Please note that restricting cookies may impact the functionality of our website.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

8. International Data Transfers

We are based in Germany, and your personal information may be transferred to, stored, and processed in countries outside of your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information to countries outside the European Economic Area (EEA) or the United Kingdom, we ensure that appropriate safeguards are in place to protect your information. These safeguards may include:

  • EU-approved standard contractual clauses
  • Binding corporate rules
  • Transfers to countries with adequacy decisions
  • Other legally valid transfer mechanisms

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

AIMarkPro
Studio 46h Turner Creek
Clarkport G12 9BH
Email: privacy@aimarkpro.com
Phone: +440081771411

Data Protection Officer: dpo@aimarkpro.com

Supervisory Authority

If you are located in the European Economic Area and believe that we have not adequately resolved your data privacy concern, you have the right to lodge a complaint with your local data protection authority.