Refund Policy

1. Overview

This Refund Policy applies to all purchases made through the AIMarkPro website or directly from our sales team. By purchasing our products or services, you agree to the terms of this Refund Policy.

We offer different refund terms depending on the type of product or service purchased:

• Software Subscriptions: Eligible for refund within 14 days of purchase if they meet our refund criteria.
• One-time Purchases: Eligible for refund within 30 days of purchase if they meet our refund criteria.
• Custom Services: Refund terms for custom implementation, training, or consulting services are specified in individual service agreements.

All refund requests are subject to review and may be approved or denied based on the criteria outlined in this policy.

2. Refund Eligibility

Eligible for Refund

You may be eligible for a refund under the following circumstances:

• The product does not perform the core functions as described in our marketing materials.
• Technical issues that significantly impair the functionality of the product and cannot be resolved by our support team within a reasonable timeframe.
• Duplicate charges or billing errors.
• The request is made within the applicable refund period (14 days for subscriptions, 30 days for one-time purchases).

Not Eligible for Refund

Refunds will generally not be provided in the following situations:

• The refund request is made after the applicable refund period has expired.
• You have violated our Terms and Conditions or have used the product in a manner that is prohibited.
• You have already used a substantial portion of the product's features or resources (e.g., generated significant content or consumed substantial API credits).
• The product meets the advertised specifications, but you are dissatisfied with features that were clearly communicated before purchase.
• You no longer have a need for the product due to changes in your business circumstances.
• Issues are due to incompatibilities with your systems that were disclosed in our system requirements.

Partial Refunds

In some cases, we may offer partial refunds where:

• You have used a significant portion of the service or consumed resources.
• Only some aspects of the product do not function as expected.
• We can offer alternative solutions that partially meet your requirements.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Customer Support: Submit a refund request through one of the following channels:
   • Email: refunds@aimarkpro.com
   • Support portal: https://support.aimarkpro.com
   • Phone: +440081771411 (Monday to Friday, 9 AM - 6 PM CET)
2. Provide Required Information: Include the following details in your request:
   • Your full name and email address associated with the purchase
   • Order number or transaction ID
   • Date of purchase
   • Product or service purchased
   • Reason for the refund request
   • Any relevant screenshots or documentation
3. Review Process: Our customer support team will review your request and may contact you for additional information if needed. We aim to respond to all refund requests within 2 business days.
4. Decision and Processing: If your refund request is approved, we will process the refund using the original payment method when possible. If the original payment method is unavailable, we will work with you to find an alternative solution.

Please note that submitting a refund request does not guarantee that a refund will be issued. All requests are evaluated based on the eligibility criteria outlined in this policy.

4. Refund Timeframes

Request Submission Deadlines

Refund requests must be submitted within these timeframes:

• Software Subscriptions: Within 14 calendar days from the date of purchase or renewal.
• One-time Purchases: Within 30 calendar days from the date of purchase.

Processing Times

Once a refund is approved, the processing time depends on your payment method:

• Credit/Debit Cards: 5-10 business days to appear on your statement, depending on your card issuer.
• PayPal: 3-5 business days.
• Bank Transfers: 7-14 business days, depending on your banking institution.

Please note that while we process refunds promptly on our end, the actual time it takes for the funds to appear in your account is beyond our control and depends on your financial institution.

5. Exceptions and Special Cases

Promotional or Discounted Purchases

Products purchased at promotional rates or with special discounts may be subject to modified refund terms, which will be clearly communicated at the time of purchase. In some cases, promotional purchases may be eligible for store credit rather than monetary refunds.

Enterprise and Volume Purchases

Refund terms for enterprise-level contracts or volume purchases are governed by the specific terms outlined in those agreements, which may differ from this general refund policy.

Technical Support Before Refund

For technical issues, we may require you to work with our support team to attempt to resolve the problem before processing a refund. This ensures that any issues that can be fixed do not unnecessarily result in a refund.

Force Majeure

In cases of force majeure or circumstances beyond our reasonable control (including but not limited to natural disasters, power outages, or major internet disruptions), we may extend refund processing times or modify refund terms as necessary.

6. Subscription Cancellations

Cancellation vs. Refund

Cancelling a subscription is different from requesting a refund:

• Cancellation: Stops future billing cycles but allows you to continue using the service until the end of the current billing period.
• Refund: Returns payment for the current billing period and typically terminates access to the service immediately.

How to Cancel a Subscription

You can cancel your subscription at any time through your account settings or by contacting our customer support team. To cancel:

1. Log in to your AIMarkPro account
2. Navigate to "Subscription Management" in your account settings
3. Select the subscription you wish to cancel
4. Click "Cancel Subscription" and follow the prompts

Auto-Renewal and Billing

Our subscriptions auto-renew by default. To avoid being charged for the next billing cycle, you must cancel your subscription at least 24 hours before the renewal date. If you cancel after a renewal has been processed, the cancellation will take effect at the end of the current billing period, and you will not receive a refund for the current period unless you specifically request one and meet the refund eligibility criteria.

7. Frequently Asked Questions

8. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us through one of the following channels:

Postal Address:
AIMarkPro
Studio 46h Turner Creek
Clarkport G12 9BH

We aim to respond to all inquiries within 1-2 business days.